Welcome to the official Rules page for The Pokies 114. We have tested the platform processes and compiled this detailed, authoritative guide so you can understand how our site operates, what to expect during registration, deposits and withdrawals, and how we manage bonuses, disputes and responsible gambling. These rules form the core of our Terms of Use and are binding between you (the player) and The Pokies 114 (the operator).
The Pokies 114 is a gaming operator established in 2021 and operating under registration number 3-102-841524. Our operational address is recorded as 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Our services are provided from Costa Rica and are subject to applicable international gambling regulations and oversight. We are regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) for certain activities, and we adhere to high standards of fairness, security and customer protection.
These Rules apply whenever you access The Pokies 114 via desktop, mobile or other internet-enabled devices. By registering an account you accept these Rules in full. If you disagree with any term, you must not use the service.
We reserve the right to amend or update these Rules at any time. We will post revised Rules on our website and, where appropriate, notify affected players. Changes may be required to respond to regulatory guidance, improve customer service, or address security and operational requirements. Our goal is to keep you informed and to maintain transparency.
Participation on The Pokies 114 is permitted only if you meet all of the following conditions:
We emphasise that responsibility for confirming legal eligibility rests with you. We may request documentation to verify age, identity, address and payment ownership and we will limit access until verification is completed.
When you open an account at The Pokies 114 we will ask for personal details such as full name, date of birth, email, phone number and residential address. We have tested the verification process and our results show it is straightforward and usually completed within 24–72 hours once valid documents are submitted.
Typical documents we may request include:
Verification protects all players and complies with anti-money laundering (AML) obligations. We may temporarily restrict account activity until verification is complete. Refusal to provide requested documents may result in account suspension or closure.
Accounts must be registered in the name of the person who will use them. Any misrepresentation, providing false documents, or operating accounts on behalf of others is strictly prohibited.
Only one account per player is allowed unless we explicitly authorise multiple accounts in writing. Our internal audits include checks on names, IP addresses, payment methods and device fingerprints. We tested our duplicate account detection and our systems are designed to flag suspicious patterns; when detected, accounts may be suspended pending investigation.
Using automated bots, macros or programmed devices to play games is forbidden. Collusion between players to manipulate outcomes or exploit promotions is also prohibited. We reserve the right to void any winnings or withhold funds where abuse or collusion is proven or suspected.
Deposit methods and limits are displayed in your account payment section. We strive to process deposits promptly and in our tests most common methods cleared instantly or within a few hours depending on provider confirmation.
| Payment Method | Processing Time (typical) | Minimum Play-Through |
|---|---|---|
| PayID / Bank Transfer | Within minutes to 24 hours | 1x before withdrawal |
| Credit / Debit Card | Instant to a few hours | 3x before withdrawal |
| eWallets / Virtual Wallets | Instant | Varies by promotion |
We only permit use of payment methods in your name. Occasionally we make exceptions, but these require prior written approval from Customer Support and evidence that the payment is authorised by the card or account holder. Deposits must not exceed stated limits.
We endeavour to process withdrawal requests promptly. In our experience, once withdrawals are approved by our payments team the time to reach your financial institution depends on the provider and can range from same day to several business days. Factors that affect timing include verification status, bank processing times and method of withdrawal.
Before we process a withdrawal we may require documentary verification of your identity and payment method. We will hold funds for a reasonable period if verification is pending. We do not charge withdrawal fees, but your financial institution may apply fees or conversion charges.
To withdraw, you must satisfy applicable play-through requirements for recent deposits. These requirements exist to meet anti-money laundering obligations:
If a withdrawal is returned by your bank, we will contact you and offer alternative options to return your funds. The Pokies 114 is not a registered bank and your account will not earn interest.
Bonuses and promotions are offered periodically and will have specific terms attached. From our testing of promotional mechanics, bonuses often provide value but are subject to conditions that you must follow to claim and withdraw bonus funds and winnings.
Common bonus terms include:
We do not tolerate bonus abuse. Examples of abuse include:
If we have reasonable grounds to believe that a player is abusing promotions, we may void bonus balances, cancel associated winnings and restrict future bonus eligibility. We also reserve the right to cancel promotions and void wagers if a promotion is compromised or if technical issues occur.
Playing games for entertainment is the sole permitted purpose of an account. Using systematic strategies designed solely to meet wagering requirements while risking minimal real funds may be treated as bonus abuse. We will assess each case on its merits. If we determine that a player's actions are structured only to extract bonus funds without genuine play, winnings may be forfeited.
Occasionally games or systems may malfunction. From our experience testing game stability, malfunctions are rare but can happen. If a malfunction occurs you must not exploit it. We will investigate and decide on appropriate remediation which may include:
Resolution of malfunction disputes may require time for technical partners and game providers to review logs. We ask for patience during investigations. Our decisions take into account fairness to all players and the integrity of game outcomes.
We operate using certified gaming software and random number generation where applicable. Our security systems include encryption, fraud detection and continuous monitoring. We tested typical security touchpoints and found our verification and fraud detection processes effective at protecting customer funds.
If you suspect unauthorised access to your account you must immediately change your password and contact Customer Support. We will work with you to secure the account and investigate any unauthorised transactions. While we take significant measures to prevent fraud, you must also take reasonable care to protect your credentials and devices.
We comply with AML laws and will report suspicious activity. We monitor deposit and withdrawal patterns for unusual behaviour and may request additional documentation or temporarily restrict transactions while verification is ongoing. These measures protect you and the platform.
Responsible gambling is a priority. Tools and protections we offer include:
We have tested and implemented these controls to help players maintain safe gaming habits. If you or someone you know needs help, please use the responsible gambling tools in your account or contact support for guidance.
We may suspend or close accounts and withhold funds in situations including but not limited to:
When we take enforcement action we will notify you with reasons where permitted. You may be required to cooperate with our investigations. We reserve the right to withhold funds until investigations are complete, and in confirmed cases of wrongdoing funds may be seized or forfeited and criminal proceedings pursued.
We aim to resolve disputes quickly and fairly. If you have a complaint please follow these steps:
Our testing of complaint response times indicates that most standard queries are resolved within a few business days, depending on complexity and the need for third-party information.
We collect and process personal data to provide services, prevent fraud, verify identity and comply with legal obligations. We protect data using industry-standard security measures and limit access to authorised personnel. Our Privacy Policy explains how we use and store your data and your rights regarding personal information.
Some features and games on The Pokies 114 are supplied by third-party providers. These providers may have their own operational rules and technical terms. Where game-specific rules apply we will make these available alongside the game. We work with reputable providers and test game fairness and integrity before and after integration.
The Rules are governed by the law applicable to our operations and the conditions under which services are offered. In the event of legal disputes, the governing jurisdiction will be specified in the full Terms of Use and may depend on regulatory and contractual requirements.
As part of our commitment to fair play and transparency, we pledge the following:
We provide the following practical examples to make the Rules easier to understand:
When we suspect a breach we follow a defined investigation procedure:
We take care to ensure investigations are thorough and fair to all parties.
If you need assistance with any of the matters described on this Rules page, please contact Customer Support through your account. For verification and payment queries, include clear copies of requested documents to accelerate review. Our support team is trained to handle sensitive information securely and will guide you through next steps.
These Rules summarise key operational, security and compliance points of The Pokies 114. They are not exhaustive. The full Terms and Conditions and Privacy Policy contain additional details and legal provisions. By continuing to use The Pokies 114 you confirm that you understand these Rules and agree to comply with them. We regularly test our processes and update policies to reflect regulatory changes and operational improvements. If you have questions, please contact support before placing bets or engaging with promotions.
Thank you for reading. These Rules help us maintain a safe, fair and enjoyable environment for everyone. We tested the critical systems and continue to monitor performance and compliance to ensure The Pokies 114 remains a responsible and reliable gaming platform.
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